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Privacy Policy

Introduction

We take the privacy and protection of data and information seriously and are committed to handling the personal information of all those we engage with, whether customers, suppliers, responsibly and in a way that meets the legal requirements of the countries in which we operate.

As part of using Jacob UK’s products and services, browsing our website and contacting the business, data and information is collected. This privacy policy (the “Privacy Policy”) sets out our approach to safeguarding and maintaining the privacy of that personal information, and explains what data is collected, how it is used, the legal basis for its use, and the rights individuals have over that data.

What we collect

In this Privacy Policy, the term “personal information” refers to the types of information we may collect and use, which includes:

  • Contact details, such as your full name, e-mail address, postal address and telephone number;
  • Payment information, such as a credit or debit card number;
  • Comments, feedback, posts and other content submitted;
  • Interests and communication preferences including marketing permissions where appropriate;
  • Location information (e.g. through mobile apps).

 

We collect and use your personal information in the following main categories:

  • As customer / consumer data, related to transactions, prospective sales or analytics;
  • As contact data, which includes academic and corporate customer contact data such as details of account manager / key contact at corporate customers, and subscriber / user data;
  • In connection to an event, for instance exhibition or conference visitors, exhibitors, speakers, and attendee data;
  • Product / intelligence data, collected through customer and market research surveys;

 

LAWFUL PROCESSING IN EUROPE

Jacob UK collects and uses personal information. The lawful bases we use for this activity in Europe, as required under European data protection laws, are:

  • Where it is necessary for entering into or performing a contract with you
  • Where we have a legitimate interest to do so, provided your rights do not override these interests
  • Where you have consented to its use
  • Where required to comply with our legal obligation

 

PRODUCT ENQUIRIES, SALES AND ADMINISTRATION

As part of a purchase, product enquiry, request for information and for account administration, we collect information such as your name, country, job title, company information or academic affiliation, postal address, e-mail address and telephone number.

If you have made an enquiry about us or our products or services, either online or over the phone, we will use your personal information to respond to the enquiry or to take other steps at your request, before you enter into a contract. For example, we collect the e-mail addresses and additional contact details of those who send e-mails to request information.

If you have registered for or purchased a product or services, including on a trial basis, your personal information will be used to provide that product or service, communicate about it and handle payments, as is necessary for the performance of the contract entered into with us.

If your personal information is relevant to certain products and is freely available through public sources, such as on a website related to your work or profession, we may use this personal information for providing customers with our products, as is necessary for the purposes of our legitimate interests as a commercial organisation.

MARKETING

We will use your personal information to send you newsletters, offers or other marketing emails that keep you up to date with news, events, products and research opportunities, from the Jacob Group. Depending on the nature of your interaction with us and the laws of the country where you live, you may have actively given us your consent for this, by opting in, or we may be entitled to rely on your implied consent or our legitimate interests. The opportunity to opt out of future marketing emails will always be provided, and information on how to do this given when your personal information is collected and on every marketing email sent.

CUSTOMER AND PROSPECTS MANAGEMENT INCLUDING ANALYTICS

We may use your personal information, combined with publicly available data and demographic data, to maintain our customer database and carry out internal analysis of the usage of our products and services. This is done to improve those services, develop new products and predict future customer behaviour, as part of our legitimate interests as a commercial organisation. This may include automated profiling and campaign management techniques.

MOBILE APPLICATIONS AND WEBSITES ANALYTICS INCLUDING LOCATION DATA

We may combine visitor session information, or other information collected through tracking technologies, with personally identifiable information in order to understand and measure your online experience and determine what products, promotions and services are likely to be of interest.

Technical methods are also used in HTML e-mails sent to visitors, for purposes including: (i) to determine whether visitors have opened or forwarded e-mails and/or clicked on links in those e-mails, (ii) to customise the display of banner advertisements and other messages after closing an e-mail, and (iii) to determine whether a visitor has made an enquiry or a purchase in response to a particular e-mail.

How we protect personal information

Any personal information given to us will be treated with the utmost care and security. This section sets out some of the security measures in place. 

A variety of physical and technical measures is used to keep data safe and prevent unauthorised access to, or use, or disclosure of personal information.

Electronic data and databases are stored on secure computer systems and we control who has access to information, using both physical and electronic means. Our colleagues receive data protection training, and we have detailed security and data protection policies that colleagues are required to follow when handling personal data.

All reasonable steps are taken to ensure that your personal information is kept secure from unauthorised access, but we cannot guarantee it will be secure during the transmission process to this website because this transmission is not controlled by us.

INTERNATIONAL TRANSFER OF PERSONAL INFORMATION

As an international business and because of the technologies we use, personal information may be accessed by our colleagues and third-party service providers from locations outside of the European Economic Area, whose data protection laws may not be as extensive as those in Europe.

To ensure the same level of protection is in place when processing is conducted outside the European Economic Area, we use appropriate safeguards approved by the European Commission.

We apply appropriate protection to make sure your personal data remains adequately protected and is treated in line with this Policy

How long information is kept

We will only retain your personal information for as long as is necessary and as permitted by applicable laws. 

We will retain your personal information while we are using it, as described in the section above, and may continue to retain it after these uses have ended where we have a legitimate business purpose. For example, if you have opted out of marketing communications from us, we will retain limited details about you to ensure we can honour your opt-out request. We may also continue to retain your personal information to meet our legal requirements or to defend or exercise our legal rights.

Personal information will only be retained for as long as is necessary and as permitted by applicable laws. The length of time for which we will retain your personal information will depend on the purposes for which we need to retain it. After we no longer need to retain your personal information, it will be deleted or securely destroyed.

Your rights

EU data protection laws give individuals a number of rights, where their data and information is collected and used by companies that are active and operating in Europe. Under the General Data Protection Regulation, these are:

  • The right to confirmation whether we have your personal data and, if we do, to obtain a copy of the personal information we hold. This is known as subject access request;
  • The right to have inaccurate data rectified;
  • The right to have your data erased. This does not however apply where it is necessary for us to continue to use the data for a lawful reason;
  • The right to request the restriction or suppression of their personal data, such as, we will stop using the data, but we may continue storing it
  • The right to obtain your personal data that you have provided to us, based on consent or performance of a contract, and where technically feasible, transmitted in a common electronic format to you or directly to another company.
  • The right to object to the use of your data. Specifically, you have the right to object to our use for marketing and in relation to automated decision making, including profiling where there may be legal or similarly significant effects.

There are exceptions to the rights above. Where you make a request to us as part of these rights, we will always try to respond to your satisfaction, although there may be situations where we are unable to do so.

Depending on the laws of the country where you live, you may have other rights in respect of your personal information. If you wish to exercise any legal right in respect of your personal information, please contact us via one of the methods set out in the Contact Us section.

Changes to Privacy Policy

In order to keep up with changing legislation, best practice and changes in how we process personal data, we may revise this Privacy Policy at any time and without notice by posting a revised version on this website. Checking back periodically will mean you are aware of any changes. This Privacy Policy should be read in conjunction with the website’s Terms and is also subject to these Terms.

This Privacy Policy was last updated on November, 21, 2019.